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How do I return an item?
Not all items will qualify for returns. Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping. Special order, custom items and cut-to-order items cannot be returned. We will pay the return shipping cost if the return is a result of our error. The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed. Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us!
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