Shipping Policy

Discount Restaurant Supply is currently offering free shipping on all orders over $100.Excluding Hawaii & Alaska
Additional rates may apply if item/s cannot ship UPS or require freight.

1. On-time guarantee delivery, less than 500 lbs
2. On-time guarantee delivery, over 500 lbs
3. Lift-gate truck delivery, less than 500 lbs
4. Lift-gate truck delivery, over 500 lbs
5. Special location delivery, i.e. government site, institute, trade show, church, school, army base, etc., less than 500 lbs
6. Special location delivery, i.e. government site, institute, trade show, church, school, army base, etc., over 500 lbs
7. Delivery appointment, less than 500 lbs
8. Delivery appointment, over 500 lbs.

Discount Restaurant Supply puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we cannot guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.

Shipping Destinations

Discount Restaurant Supply currently ships nationwide (USA) to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal. Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.

Shipping Locations

In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.

Shipping Methods and Charges

The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered to the back of the truck, that is, at the end of the driveway or along the street curb. It is your responsibility to off-load the equipment from the truck. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery and some carriers will not deliver to residences. IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, lift gate delivery, flat-bed truck delivery, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s), as the additional charges vary by manufacturer. The charges for these additional services will be in addition to any shipping charges. Please visit the Shipping page of our Help area for more information about shipping rates and options.